Aftercare

Our Aftercare services
Our commitment to you for the future

DESIGN. ECOMMERCE. DIGITAL. MARKETING. TECHNOLOGY.

Tell us about your project and goals, and we can take it from there.

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Our commitment to supporting and developing your online strategy and maximising your website’s potential, mtc offers a fully-managed Aftercare service with a range of support packages to suit your needs.

“I love the system. It is so easy and efficient to use."

The Aftercare team is on hand for all of your support requirements once your website is live. With a dedicated support team and portal that is accessible online 24/7 as well as access to our entire team you can relax knowing that we have everything taken care of.  

mtc understands the difficult challenges you face when running a website.  Combined with our marketing expertise and knowledge of all-things-online, we are ideally placed to cover many of the aspects of running a website you perhaps cannot fulfil internally.

Aftercare will give you the freedom to grow your existing website or app and the support you need if any issues arise.

AFTERCARE TICKET SYSTEM

Our Project Management System is a key tool for Aftercare, itl serves as a central point for all requests and queries.The Project Management System gives our Account Managers access to the whole team at the click of a button, keeping the process efficient for requests of all sizes.

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£126,163

TICKETS COMPLETED SO FAR

MTC OPERATES A DEDICATED HELPDESK

For any technical enquiries you may require assistance with. This includes email set up, domain registration, DNS Records, hosting, server queries and more. Our experienced Service Desk Analysts are a key part of our Aftercare team and are dedicated to providing a dependable service with good resolution response times.

 

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Service Level Agreements (SLA)

Many of our clients' websites have grown to become a mission critical part of their overall business. Be it that the website generates millions of pounds of revenue per year, or that it is the primary lead generator, we provide detailed SLA’s to our clients to match their bespoke support requirements.

As part of your SLA you will have dedicated time each month with your Account Manager, as well as the key team members working on your website. This allows detailed forward planning, and a roadmap for the website to be established with on-time / on-budget delivery.

Many customers also have specific classifications of requests within their SLA, including guaranteed response times covering both normal working hours as well as evenings and weekends.