Health & Wellbeing / Public Sector
Edinburgh Leisure
Digital Transformation for Community Wellbeing Overview
Edinburgh Leisure is a charitable trust operating over 50 sports and leisure venues across the city, offering inclusive access to health, fitness, and wellbeing services. Their previous website was over 10 years old, built on a bespoke CMS that had become inflexible, outdated, and difficult to manage.
We were commissioned to design and develop a new website that would reflect the organisation’s mission, meet modern user expectations, and support future growth.
Solutions Grown
Website, System Integration, Booking System
Website Link
edinburghleisure.co.ukOur Approach
Discovery
We began with a comprehensive discovery phase, including user persona workshops to understand the needs, goals, and challenges of Edinburgh Leisure’s diverse customer base—from families and seniors to individuals accessing specialist health programmes. In parallel, we held a technical workshop to assess their current systems and infrastructure. This allowed us to recommend a forward-looking solution that aligned with best practices in accessibility, performance, and digital security.
Design & Development
Mobile First
The new website was designed with a mobile-first, user-centric approach, focusing on clear navigation, accessibility, and ease of use. Built on a modern, open-source CMS, the platform gives Edinburgh Leisure’s internal teams far more flexibility and control over content, while also allowing for third-party integrations.
A standout feature of the project was a bespoke online booking system integration. Edinburgh Leisure’s legacy system lacked real-time online booking functionality, so we engineered a custom solution that enables users to seamlessly search and book classes and activities online. This innovation is now being adopted by other organisations using the same backend system.
Outcome
Results Driven
The new website launched smoothly, with positive feedback from both users and internal teams. Early indicators show significant improvements in usability, engagement, and operational efficiency. Customers now enjoy a much more intuitive digital experience—making it easier to stay active, engaged, and connected with their local facilities.
