Storyhouse, Chester
The UK’s first Spektrix powered ticket kiosks
As cultural venues and visitor attractions adapt to the evolving pressures of the economy as well as customer expectations, demand for kiosk solutions is growing.
Self-service ticketing, powered by Spektrix
Whether you are a cultural venue or a visitor attraction, a kiosk will add another dimension to your business, providing greater choice to customers, reducing congestion at peak times, and freeing up staff. Furthermore, they are a low-maintenance option, when powered entirely by content in Spektrix.
Ticket kiosks not only allow customers to conveniently book tickets, but can also encourage greater charitable donations, upsell add-ons and allow customers to browse future events.
10 reasons to consider kiosks
- Open when box office is closed
- People like to self-serve
- Ease to browse and book events
- Serve more than one person at a time
- Relieve staff to super-serve certain customer groups and other duties
- Sell value add-ons such as drinks and snacks
- Collect donations at purchase
- Automatic GiftAid follow up emails
- Requires no content management
- Open pop-up box offices
What the standard features look like
Standard functionality is:
- Secure soft-login by membership card scan or virtual keyboard
- Retrieve and apply member privileges
- Browse current and future events
- Ability to target individual kiosks with individual events
- Self-select seat options
- Automated seat selection
- Make charitable donation
- Member and guest checkout
- Apply promo codes
- Chip and PIN / contactless payment
- Collect pre-booked tickets
- Output branded thermal printed tickets
- Digital tickets
All transactions are recorded in Spektrix against a logged-in customer account or the guest checkout account.
Hardware
From a desk mounted option through to a wall mounted dual screen system there’s a choice of 3 kiosk ranges through our hardware partner Evoke Creative.
- Delivery
- 3-4 months including hardware and installation.
- Enquiries
- Enquire now about a Spektrix powered kiosk solution at your venue.
Storyhouse case study
Once the Odeon in Chester, Storyhouse is an outstanding cultural venue offering live performances, a cinema, a library, and places to eat. This forward-thinking arts organisation installed 4 kiosks and completely removed their physical box office.
The kiosks complete the range of ticket purchase options for customers who can also book online and receive e-tickets for scanning at the venue, or choose to collect paper tickets at a kiosk for distribution to others in their party.
Tickets on sale the whole time the doors are open.
Storyhouse installed four kiosks and removed its physical box office.
Our four on-site kiosks allow us to sell tickets the entire time we’re open beyond our regular customer service hours. We see them used by a wide variety of demographics from our audience, especially for quick buy on the day purchases. MTC created a succinct customer journey matching our branding and making the most of the Spektrix API including donation asks and allowing our members to access their discounts. Throughout discovery, go live and beyond MTC worked collaboratively with us to achieve our needs.
Enquire about a Spektrix powered kiosk for your venue
Tell us about your project and goals, and we can take it from there.
Get a quotePrefer to talk now? Call 0344 804 2021.
- A real person gets back to you within one working day
- No obligation and no cost to talk it through
- Hardware and installation through our partner Evoke Creative
